Refunds & Returns Policy

🛍️ Hassle-Free Returns, Because We Care About You & Your Pet

We want you and your furry friend to love every purchase. But if something’s not right, we’re here to help – no worries, no stress.

✅ Return Eligibility

You may request a return if:

• 📦 The product is unused, unwashed, and in original condition
• 📅 Return request is made within 30 days of receiving your order

❌ Items Not Eligible for Return

• Opened, used, or damaged items
• Items marked as final sale or customized orders
• Perishable pet treats or hygiene items

🔁 Return Process

1. Email us at support@furlove365.com with your order number and reason for return
2. We’ll respond within 24–48 hours with the return instructions and shipping address
3. Ship the item back using your preferred courier (unless the product is faulty)

📝 Please note: Return shipping costs are the buyer’s responsibility unless the item is defective.

💳 Refund Timeline

• Once your return is received and inspected, refunds will be processed within 3–5 business days
• Refunds are issued to the original payment method
• You’ll receive an email confirmation once the refund is completed

🙋 Frequently Asked Questions (FAQ)

Q: What if my item is damaged or incorrect?
A: Contact us with photos within 7 days of delivery. We’ll fix it – promise!

Q: Can I exchange instead of return?
A: Currently, we do not offer direct exchanges. Please return and place a new order.

Q: Do you cover return shipping?
A: If the product is defective or we made a mistake, yes. Otherwise, the buyer covers return costs.

💌 Still have questions?
Reach out to our friendly support team at support@furlove365.com. We’re happy to help!